Vaddio WideSHOT WallVIEW USB Manuel d'utilisateur télécharger pdf (Page 32)

WideSHOT WallVIEW USB System

WideSHOT WallVIEW USB Document Number 342-0696 Rev. B Page 32 of 44

WARRANTY INFORMATION

(See Vaddio Warranty, Service and Return Policies posted on vaddio.com for complete details):

Hardware* Warranty: Two (2) year limited warranty on all parts and labor for Vaddio manufactured products. Vaddio

warrants its manufactured products against defects in materials and workmanship for a period of two years from the day of

purchase, to the original purchaser, if Vaddio receives notice of such defects during the warranty. Vaddio, at its option, will

repair or replace products that prove to be defective. Vaddio manufactures its hardware products from parts and components

that are new or equivalent to new in accordance with industry standard practices.

Exclusions: The above warranty shall not apply to defects resulting from improper or inadequate maintenance by the

customer, customers applied software or interfacing, unauthorized modifications or misuse, mishandling, operation outside the

normal environmental specifications for the product, use of the incorrect power supply, modified power supply or improper site

operation and maintenance. OEM products and products manufactured by other companies are excluded and are covered by

the manufacturer’s warranty.

Vaddio Customer Service: Vaddio will test, repair, or replace the product or products without charge if the unit is under

warranty. If the product is out of warranty, Vaddio will test then repair the product or products. The cost of parts and labor

charge will be estimated by a technician and confirmed by the customer prior to repair. All components must be returned for

testing as a complete unit. Vaddio will not accept responsibility for shipment after it has left the premises.

Vaddio Technical Support: Vaddio technicians will determine and discuss with the customer the criteria for repair costs

and/or replacement. Vaddio Technical Support can be contacted through one of the following resources: e-mail support at

[email protected] or online at vaddio.com.

Return Material Authorization (RMA) Number: Before returning a product for repair or replacement request an RMA from

Vaddio’s technical support. Provide the technician with a return phone number, e-mail address, shipping address, product

serial numbers and original purchase order number. Describe the reason for repairs or returns as well as the date of

purchase. See the General RMA Terms and Procedures section for more information. RMA’s are valid for 30 days and will be

issued to Vaddio dealers only. End users must return products through Vaddio dealers. Include the assigned RMA number in

all correspondence with Vaddio. Write the assigned RMA number clearly on the shipping label of the box when returning the

product. All products returned for credit are subject to a restocking charge without exception.

Voided Warranty: The warranty does not apply if the original serial number has been removed or if the product has been

disassembled or damaged through misuse, accident, modifications, use of incorrect power supply, use of a modified power

supply or unauthorized repair.

Shipping and Handling: Vaddio will not pay for inbound shipping transportation or insurance charges or accept any

responsibility for laws and ordinances from inbound transit. Vaddio will pay for outbound shipping, transportation, and

insurance charges for all items under warranty but will not assume responsibility for loss and/or damage by the outbound

freight carrier. If the return shipment appears damaged, retain the original boxes and packing material for inspection by the

carrier. Contact your carrier immediately.

Products not under Warranty: Payment arrangements are required before outbound shipment for all out of warranty

products.

Other General Information:

Care and Cleaning

Do not attempt to take this product apart at any time. There are no user-serviceable components inside.

 Do not spill liquids in the product

 Keep this device away from food and liquid

 For smears or smudges on the product, wipe with a clean, soft cloth

 Use a lens cleaner on the lens, ok?

 Do not use any abrasive chemicals

Operating and Storage Conditions:

Do not store or operate the device under the following conditions:

 Temperatures above 40°C (104°F) or temperatures below 0°C (32°F)

 High humidity, condensing or wet environments

 In inclement weather

 In swimming pools or drainage basins

 Dry environments with an excess of static discharge

 In orbit (temperature range and re-entry issues)

 Under severe vibration

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Vaddio WideSHOT WallVIEW USB Manuel d'utilisateur Page 32

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